PACE Web CRM – Best Customer Support Ticket Management Software in India

PACE WEB CRM

Smart Support Ticket Management System

PACE Web CRM is a web-based Customer Relationship Management (CRM) software designed by Pace Softronix, an ISO 9001:2008 Certified Company. Ideal for healthcare, service-based businesses, and IT companies, this CRM tool centralizes support ticket handling and enhances customer experience through real-time tracking, notifications, and comprehensive reporting.

Why PACE Web CRM?

Improves support response time and service quality
Reduces ticket backlogs and customer complaints
Easy to implement and use from any device via web browser
Designed for both technical and non-technical teams
Scalable for startups, mid-sized companies, and enterprise-level support teams

Key Benefits:

Comprehensive Support Ticket Management
Handle all your service requests in one place — add, hold, close, and unhold tickets with ease.
Single Unified Dashboard
Access a central dashboard for tracking ticket statistics, status, and performance insights.
Full Ticket Lifecycle Control
Manage every ticket from creation to closure, including follow-ups and changes in ticket status.
Advanced Reporting Tools
Generate Pending Ticket Reports and Done Ticket Reports for accountability and analysis.
Track My Tickets
Easily follow the status of individual tickets for better response and resolution tracking.
Custom Filters for Precision Management
Filter tickets by support type, assigned employee, or custom parameters for fast access and sorting.
Email & SMS Notifications
Automatically alert users and administrators about ticket updates via email and SMS.

Transform Your Customer Support with PACE Web CRM

Streamline your support processes, track progress in real time, and deliver an exceptional customer experience with PACE Web CRM — your complete ticketing and service management platform.